Return Policy

🔁 HYsticker Return & Refund Policy

We want you to love your stickers — every single one of them. If something’s not right with your order, we’re here to help.

📦 Returns & Eligibility

Due to the made-to-order nature of our products, we do not accept returns or exchanges unless:

The item arrived damaged
You received the wrong product
There’s a production defect

In these cases, we will happily offer a replacement or refund.

📅 Return Window

If there’s a problem with your order, please contact us within 7 days of receiving your package. We cannot process return requests submitted after this time.

📸 How to Request a Replacement or Refund

Please email us at service@hysticker.com with the following:

Your order number
A clear photo of the item(s)
A short description of the issue

We’ll respond within 1 business day and help resolve it quickly.

❌ Non-Returnable Items

We do not accept returns or refunds for:

Change of mind after purchase
Incorrect address provided at checkout
Custom sticker orders, unless they arrive damaged or have printing issues
Items that have been used or damaged after arrival

🔁 Exchanges

We do not offer direct exchanges. If your product was damaged or incorrect, we will either resend the correct item or issue a refund.

⏱️ Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

📮 Lost Packages

If your package hasn’t arrived within the estimated delivery window, please contact us. We’ll do our best to locate it or resend your order if necessary.

❓ Need Help?

Email us at service@hysticker.com or use our Contact Us page.
We’re here to make things right.